Every product on Salonity Shop ships directly from the brand that makes it, and that brand's return terms apply. We pass them through unchanged and handle the conversation for you.
To start a return, email we@salonity.pro with your order number and the item within 30 days of delivery. We confirm the brand's return window, any return shipping cost and the return address within one business day. Items must be unused, in their original packaging. Please don't send anything back before we confirm the return.
Damaged, defective or wrong item: contact us right away with a photo and we will make it right with the brand at no cost to you.
Exceptions: made-to-order Salonity T-shirts can't be returned unless they arrive defective or misprinted. Some brands also exclude opened hair and hygiene products; we tell you before you send anything.
Refunds go back to the original payment method once the brand has received and checked the return.
